Single Customer View

Citizen Link API is avalable here.

If you operate a Single Customer View (SCV), you can ensure that detail is replicated in Consentric. This ensures the correct state is maintained and Consentric is the single source of truth for permissions and preferences.

All of your data silos can be imported, ensuring immediate and ongoing compliance. At the point you identify duplicates across the silos, the records in Consentric can be simply linked to merge the histories.

This approach ensures each of your user groups can continue to use the customer ID they recognise, no additional cost to normalise the source data itself, and no interruption to existing business processes.

Import Record Links

The import accepts csv data, and is simple in format. Only the externalRef of the customers and a reference
which represents a common ID per group of records are required.

The import works asynchronously, so upon presentation of the csv you will receive a job id. This can then be referenced against the API to check the import status.

The service works in an additive manner, so you do not need to import all links every time there is an update - just the affected groupings (i.e. new groups, edited groups).

Citizen deletions will automatically adjust the linked records so you don't need to manage these events in multiple places on the platform.

Each time records are linked or unlinked all impacted records effective permissions and preferences will be recalculated and added to the effective store / pushed out to any active webhook URLs.

Each customer's externalRef can appear in a maximum of one group at any time.

Edit Record Links

This is achieved using the same import mechanism as described above. If moving a record from one group to another the full list should be imported for both groups with their corresponding references as the common IDs.

If you wish to unlink a record from all others simply import it with a new reference (effectively creating a group of one).